Food and beverage production

1. Communication skills

BASIC UNITS OF LEARNING

COMMUNICATION SKILLS

UNIT CODE: HOS/CU/FP/BC/01/4/A

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Demonstrate Communication Skills

Duration of Unit: 20 Hours

Unit Description

This unit covers the competencies required demonstrate communication skills. It involves

obtaining and conveying workplace information, completing relevant work-related

documents, communicating information about workplace processes, leading workplace

discussion and communicating workplace issues.

Summary of Learning Outcomes

1. Obtain and convey workplace information

2. Complete relevant work-related documents

3. Communicate information about workplace processes

4. Lead workplace discussions

5. Identify and communicate issues arising in the workplace

1.1. Communication skills

1. Obtain and convey

workplace

information

 Communication process

 Modes of communication

 Medium of communication

 Effective communication

 Barriers to communication

 Flow of communication

 Sources of information

 Types of questions

 Organizational policies

 Workplace etiquette

 Ethical work practices in

 Interview

 Third party

reports

1.2. Communication skills

2. Complete relevant

work-related

documents

 Types and purposes of

workplace documents and

forms

 Methods used in filling forms

and documents

 Recording workplace data

 Process of distributing

workplace forms and

documents

 Report writing

 Types of workplace reports

 Interview

 Third party

reports

2. Numeracy skills

NUMERACY SKILLS

UNIT CODE: HOS/CU/FP/BC/02/4/A

Relationship to Occupational Standards:

This unit addresses the Unit of Competency: Demonstrate Numeracy Skills

Duration of Unit: 25 hours

Unit Description

This unit covers the competencies required to demonstrate numeracy skills. It involves

identifying and using whole numbers and simple fractions, decimals and percentages for

work, identifying, measuring and estimating familiar quantities for work, reading and

using familiar maps, plans and diagrams for work, identifying and describing common

2D and some 3D shapes for work, constructing simple tables and graphs for work using

familiar data and identifying and interpreting information in familiar tables, graphs and

charts for work.

Summary of Learning Outcomes

1. Identify and use whole numbers and simple fractions, decimals and percentages for

work

2. Identify, measure and estimate familiar quantities for work

3. Read and use familiar maps, plans and diagrams for work

4. Identify and describe common 2D and some 3D shapes for work

5. Construct simple tables and graphs for work using familiar data

6. Identify and interpret information in familiar tables, graphs and charts for work

2.1. More information on numeracy skills

Learning Outcomes, Content and Methods of Assessment

Learning Outcome Content Methods of

Assessment

1. Identify and use

whole numbers

and simple

fractions, decimals

and percentages

for work

 Whole numbers

 Simple fractions

 Decimals

 Percentages

 Sizes

 Problem solving methods

 Calculations using the

4 operations

 Recording and

communicating numerical

 Written

 Practice

assignments

2.2. Numeracy skills

2. Identify, measure and

estimate familiar

quantities for work

 Measurement information

 Units of measurement

 Estimate familiar and

simple amounts

 Selection of appropriate

measuring equipment

 Calculate using familiar

units of measurement

 Check measurements and

results against estimates

 Using informal and some

formal mathematical and

general language

 Record or report results

 Written

 Practice

assignments

3. Digital Literacy

UNIT CODE:HOS/CU/FP/BC/03/4/A

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Demonstrate Digital Literacy

Duration of Unit: 35 hours

Unit Description

This unit covers the competencies required to demonstrate digital literacy in a working

environment. It entails identifying computer software and hardware, applying security

measures to data, hardware, software, applying computer software in solving task sand

applying internet and email in communication at workplace.

Summary of Learning Outcomes

1. Identify computer software and hardware

2. Apply security measures to data, hardware and software

3. Apply computer software in solving tasks

4. Apply internet and email in communication at workplace

3.1. Digital Literacy

1. Identify computer

hardware and

software

 Meaning of a computer

 Functions of a computer

 Components of a computer

 Classification of computers

 Written tests

 Oral

 Observation

3.2. Digital Literacy

2. Apply security

measures to data,

hardware and

software

 Data security and control

 Security threats and control

measures

 Types of computer crimes

 Detection and protection

against computer crimes

 Written tests

 Oral presentation

 Observation

 Projects