1. Communication skills

BASIC UNITS OF LEARNING

COMMUNICATION SKILLS

UNIT CODE: HOS/CU/FP/BC/01/4/A

Relationship to Occupational Standards

This unit addresses the Unit of Competency: Demonstrate Communication Skills

Duration of Unit: 20 Hours

Unit Description

This unit covers the competencies required demonstrate communication skills. It involves

obtaining and conveying workplace information, completing relevant work-related

documents, communicating information about workplace processes, leading workplace

discussion and communicating workplace issues.

Summary of Learning Outcomes

1. Obtain and convey workplace information

2. Complete relevant work-related documents

3. Communicate information about workplace processes

4. Lead workplace discussions

5. Identify and communicate issues arising in the workplace